Fix Capital One Mobile App Not Working

Fix Capital One Mobile App Not Working
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In Short By My App Working To Fix Capital One Mobile App Not Working

You cannot know if the problem occurred from their server or your smartphone. Sometimes, users notice an error displayed on the screen banking server down or under maintenance. In this case, the bank will fix the problem in few hours. Although, the device has severe software problems if the problem persists for a long duration. Know how to Fix Capital One Mobile App Not Working.

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Capital One bank holding provides convenient banking services with a specialty in credit cards. They customize banking solutions according to your need. You can visit the official website of the firm to select any account opening scheme. They offer different schemes under savings, checkings, deposits, and credit cards. Capital One provides services essentially in the United States (headquarter located in McLean, Virginia). The modern technique of online apps allows banking at your fingertips. You don’t have to visit the bank branch with any complaint or to make transactions.

Like other banks, Capital One has mobile banking solutions to ease banking needs for its users. Now, you can relax at home and send/ receive money or even apply for a loan using online banking or mobile app. Capital One also has performance Savings accounts that don’t require a minimum balance or monthly maintenance fees. So, why won’t anyone go for a Capital One account? They have recently renewed the feature to improve the client experience by allowing them to obtain exclusive offers from local retailers like Whole Foods and Starbucks.

Capital One has observed that clients prefer to download the application to make transactions. The new features of the mobile banking app are assigned to present clients with innovative and more informal means to accomplish the banking experiences they demand. There are many advantages of using the mobile app. You can view account balance and rewards earned by making transactions or using coupons. Using the app, you can view the CreditWise score and account statements. You can also lock the card if it is misplaced or lost.

Recently, the users of the Capital One Mobile app reported several issues related to the application. It becomes tough to find the specific reason for banking app issues as server problems are familiar with these apps. You cannot know if the problem occurred from their server or your smartphone. Sometimes, users notice an error displayed on the screen banking server down or under maintenance. In this case, the bank will fix the problem in few hours. Although, the device has severe software problems if the problem persists for a long duration. Know how to Fix Capital One Mobile App Not Working.

Fix Capital One Mobile App Not Working

Capital One Mobile App Down & Won’t Open

Fix Capital One Mobile App Not Working

Fix Capital One Mobile App Not Working

If transactions failed in two attempts, don’t try again and again. Otherwise, you can lose your money. Your device might have network issues that you can solve using Airplane Mode. You can use the Airplane mode fix in both iPhone and Android. You can also take the SIM out of the phone and place it accurately. Some users complain that they don’t receive notifications after making a transaction. Every app sends a notification to inform about new offers. Check if you have allowed the notifications for the app by following the below steps.

Airplane Mode:

  1. Navigate to the Settings section of the device. 
  2. Select Airplane Mode to enable on.
  3. Wait for a few seconds, and disable the option.

Check Notification:

  1. Visit the Settings of the device.
  2. Tap on App list, then search for Capital One Mobile App.
  3. Tap on Notifications and check whether it is allowed.

Capital One Mobile App Fingerprint Not Working

Fix Capital One Mobile App Not Working

Fix Capital One Mobile App Not Working

Sometimes, you cannot use the fingerprint option to open the application. The phone automatically reboots if you try to open the app via fingerprint unlock. It even locks the account for few minutes. The app might have stored some unspecified data while browsing. You can force stop the app to remove all the data of the application. You can re-login using the credentials after force stop. The Force stop option is available on the iPhone as a Quit app option. It also disables any background activities and starts the app fresh to use.

Force stop in Android:

  1. Go to the Settings option on your device.
  2. Tap on the Apps list and click on the Application Manager and All tab.
  3. Find the Capital One Mobile App and click on it.
  4. Tap on Force Stop to close the app.
  5. Now reboot your smartphone.

Quit App iPhone:

  1. Double-tap the Home button to begin the fast app switcher.
  2. Visit the Capital One Mobile App screen you want to stop.
  3. Swipe up on the app card you want to close by flicking it upward and off the display.

Capital One Mobile App Login Not Working

Fix Capital One Mobile App Not Working

Fix Capital One Mobile App Not Working

If you are frustrated with the issues of login, then check the internet connection. WIthout stable internet, the app will not work. Few clients reported that the app doesn’t start while using a specific network connection like Wifi. Reset network setting to change the in-built settings to factory default. You can execute the same method for iPhone as well as Android. The option will solve all the network-related problems surfacing on the phone. Follow the steps carefully to reset the network setting.

For iPhone Users:

  1. Visit the Settings of the phone.
  2. Tap on the General option, then Reset.
  3. NowTap on Reset Network Settings.

For Android Users:

  1. Visit the Settings section of the device.
  2. Select the System option, then Advanced.
  3. After Reset options, tap on Reset network settings.

Capital One Mobile App Down

Fix Capital One Mobile App Not Working

Fix Capital One Mobile App Not Working

App permission is required for the smooth activities of the applications. Like other apps, Capital One Mobile App needs all required permission to give you better banking services. It needs few personal data like GPS for location and e-mail information. Your data is safe with the application. Hence, you don’t have to worry. You can follow these steps to grant the app permissions.

App Permission Android:

  1. Visit Settings on your phone.
  2. Tap on Apps & notifications.
  3. Select the option to see all installed apps list.
  4. Now, search and open the Capital One Mobile App. 
  5. Tap on the Permissions and allow all.

App Permission iPhone:

  1. Visit the Settings Option from your Home screen.
  2. Tap on the Privacy option.
  3. Tap on the Capital One Mobile App to see app lists.
  4. Tap the switch beside each application to allow or deny access.

Capital One Mobile App Not Updating

Fix Capital One Mobile App Not Working

Fix Capital One Mobile App Not Working

The main objective to remove cache is to enhance the performance of the app. Clearing app cache overcomes data management. With a small quantity of cache stored, the activity and performance of the application get hindered. Similar to system cache, app cache improves the performance of the device and application. The apps store data known as a cache that you must eliminate frequently.

Remove Cache Android:

  1. Go to the Setting menu.
  2. Select the Application Manager under the apps.
  3. Click on the All apps list.
  4. Find and click the Capital One Mobile App.
  5. Select the Clear Cache option.
  6. Tap on Clear Data.
  7. Click on Ok to confirm.

Remove Cache iPhone:

  1. Go to Settings on your iPhone
  2. Scroll and search the General options.
  3. Tap on the iPhone storage section.
  4. Search for the Capital One Mobile App from the list.
  5. Tap on the delete cache memory.

Capital One Mobile App Keeps Crashing

Fix Capital One Mobile App Not Working

Fix Capital One Mobile App Not Working

Immediately upgrade to the latest software if available. The company sends the update via a method designated as OTA (over the air). You will obtain a notification when an update is ready on your phone. Back up data before updating. We have noticed that few Android and iOS received an update that restored the phone to factory settings. Ignoring updates will increase the software bug. Hence, follow these steps to update the device OS.

System Updates:

  1. Your phone must have a good Wi-Fi Network. Without the internet, you cannot install the update.
  2. Navigate to the Settings.
  3. Tap on the About device.
  4. Now, tap System Updates.
  5. Search for Updates in the settings.
  6. If updates are available, then download and install the latest Android version.
  7. The smartphone will restart after the installation process.

For iPhone Users:

  1. Go to Settings > General > Software Update.
  2. Tap Customize Automatic Updates
  3. Select automatically download and install updates.

Remove App Store Account

Fix Capital One Mobile App Not Working

Fix Capital One Mobile App Not Working

The last method to fix the application difficulties is to remove your Google or Apple account. You have to uninstall the banking app and remove any account working on the device. It will eliminate bugs in the account connection. Some malicious data in the existing account can also impact the performance of the applications. Follow these steps carefully to remove your profile and reconnect. Don’t forget to back up data before initiating these steps.

Remove Google Account:

  1. Log out from the Capital One Mobile App app on the device.
  2. Navigate to Settings and select Accounts.
  3. Switch to Google and pick the Google account linked to the Google Maps app.
  4. Tap on the Menu option that is three vertical dots.
  5. Select the Remove account option.
  6. Restart the smartphone and visit Settings.
  7. Select Apps > All > Capital One Mobile App.
  8. Tap on Clear data and uninstall updates.
  9. Reboot the device now. Visit Google Play Store.
  10. Tap on the Capital One Mobile App and install the updates.
  11. Add the Google Account again.

Remove your associated device:

  1. Navigate to the Settings> [your name].
  2. Tap on iTunes App Store.
  3. Select your Apple ID.
  4. Tap and check Apple ID or sign in.
  5. Scroll to iTunes in the Cloud section.
  6. Select the Remove This Device option.

Final Verdict

So, this was the troubleshooting guide to Fix Capital One Mobile App Not Working. Using this guide, you can solve problems like app crashes frequently, not loading, no internet connection, and other issues related to the software. You have to contact Capital One customer support if you still can’t make transactions or undergo other problems with the app. I hope you liked this article, and it helped you to fix the Capital One mobile app issues. Don’t forget to share this post with your friends facing the same problem with the app.

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